Privacy Policy

Last updated: May 2026

1. Who we are

EasyPlanning is a drafting service based in Cheltenham, Gloucestershire, UK. We are the data controller for the personal data we collect from you.

If you have any questions about how we handle your data, please contact us at info@easyplanning.uk.

2. What data we collect

We collect personal data only when you choose to provide it to us. This includes:

Contact form submissions — your name, email address, and any information you include in your message
Email correspondence — any information you send us directly by email, including sketches, photos, measurements or project details
Invoice and payment records — your name, email address, and payment details where applicable

We do not use cookies for tracking or analytics purposes. We do not collect any data automatically when you browse this website beyond what your browser sends as standard (IP address, browser type) which we do not store or process.

3. How we use your data

Purpose	Legal basis
To respond to your enquiry and provide a quote	Legitimate interests
To produce and deliver your drawings	Performance of a contract
To process payment and issue invoices	Performance of a contract / legal obligation
To follow up on your project or enquiry	Legitimate interests
To comply with legal or regulatory obligations	Legal obligation

We will never use your data for marketing purposes without your explicit consent, and we will never sell your data to third parties.

4. Who we share your data with

We do not share your personal data with third parties except in the following limited circumstances:

Formspree — our contact form is processed by Formspree (formspree.io), which receives your form submission in order to deliver it to us. Formspree's privacy policy is available at formspree.io/legal/privacy-policy
Legal requirements — we may disclose your data if required to do so by law or in response to a valid legal request

We do not use Google Analytics, Facebook Pixel, or any other third-party tracking or advertising technology on this website.

5. How long we keep your data

Enquiries that did not result in a project — deleted after 12 months
Project files and correspondence — retained for 6 years from project completion for legal and accounting purposes
Invoice and payment records — retained for 6 years as required by HMRC

6. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — you can request a copy of the personal data we hold about you
Right to rectification — you can ask us to correct inaccurate data
Right to erasure — you can ask us to delete your data, subject to any legal obligations we have to retain it
Right to restriction — you can ask us to restrict how we use your data
Right to object — you can object to us processing your data on the basis of legitimate interests
Right to portability — you can request your data in a portable format

To exercise any of these rights, please email us at info@easyplanning.uk. We will respond within 30 days.

7. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Data security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Project files and correspondence are stored securely and access is limited to EasyPlanning staff only.

9. Changes to this policy

We may update this privacy policy from time to time. The current version will always be available at www.easyplanning.uk/privacy.html. The date at the top of this page indicates when it was last updated.

10. Contact

For any questions about this privacy policy or how we handle your data, please contact us at info@easyplanning.uk.